Unable to Watch Movies Online Yesterday?

I tweeted yesterday about Netflix's issues with streaming, and, awesomely enough, Netflix has decided to give a refund to customers who had troubles!

This is obviously a great way that Netflix is able to brand themselves as a caring company, as it's nice to get a little bit of cash back for time we couldn't spend using the service. It's also nice that Netflix genuinely recognizes that they could have done better at providing their service (at least in this situation).

Granted, 3% isn't going to make or break your bank, but it still shows that Netflix is constantly striving to have the best streaming service possible.

Anybody get an email yet?


Denise said...

I got my Email today! about 2 hrs ago

"We're sorry you may have had trouble watching instantly
Dear Denise,

Recently you may have had trouble instantly watching TV episodes or movies due to technical issues.

We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply a credit to your next billing statement. The credit will be 3% of our $7.99 a month plan that lets our members instantly watch unlimited TV episodes and movies. Credit can only be applied once.

Ready to start watching again? Check out our latest selection.

Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.

–The Netflix Team"

This is pretty good customer service I would say that maybe a little more of a discount but lets not get greedy here.

Anukis said...

I did this morning! This is one of the many many reasons I love netflix. I think last year I had some trouble as well and they also gave me a credit :)

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