I tweeted yesterday about Netflix's issues with streaming, and, awesomely enough, Netflix has decided to give a refund to customers who had troubles!
This is obviously a great way that Netflix is able to brand themselves as a caring company, as it's nice to get a little bit of cash back for time we couldn't spend using the service. It's also nice that Netflix genuinely recognizes that they could have done better at providing their service (at least in this situation).
Granted, 3% isn't going to make or break your bank, but it still shows that Netflix is constantly striving to have the best streaming service possible.
Anybody get an email yet?